I’m not sure if it’s only a term used in the UK – but “I’d like to see the manager” is a very British way of saying that I have a complaint. Anyone who knows a Brit will know that we’re not great at making a complaint – we tend to just moan after the […]

In my exploration of Personal Networks, I’ve come to the conclusion that the process starts with a fair degree of self awareness. I’ve always been a “self help” addict – and many years ago I became interested in psychometric testing after undertaking a Myers-Briggs MBTI test. Since then, I have worked with a business psychologist […]

I’m in New York for a couple of months, working on a combination of business and personal projects.  I’m loving the experience….. The year started with a chance to see one of my favourite authors, Seth Godin, speak about his new book “The Icarus Deception”.  The Video below gives you a nice flavour of what […]

I’ve always been interested in Mark Granovetter’s theory around the “Strength in Weak Ties.” In the 1970s he asked a group of people about how they had got their job. Of those who found jobs through personal contacts 55.6% reported seeing their contact occasionally (more than once a year, but less than twice a week) […]

Social Media has revolutionised the way we interact with our family, friends, contacts and acquaintances. We now have tools at our finger tips that help us to socialise, connect and share. However, I feel the system has become a little flawed – because it doesn’t seem to work when we start to combine our on-line […]